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Help Logging In

An OH|ID is a digital ID issued by the State of Ohio. Your OH|ID provides a single, secure entry point to many of the online tools and applications used by state agencies.

Forgot Password

To reset your password, go to Forgot Password.

  1. Enter your OH|ID (Username or User ID)
  2. Answer the validation question and click Next.
  3. Choose how you want to receive the one-time code, by text or email. You can also use the third-party verification tool from Experian to answer questions.

Forgot Username

To recover your username, go to Forgot Username.

  1. Enter the email you used to create your account.
  2. Answer the validation question and click Submit.
  3. Wait for an email from donotreply-EnterpriseIdentity@ohio.gov with your username.

Agency Support

When you need help with an agency application (app), including help logging in or help with your 2-step verification settings, you must contact the agency that owns that app.

Key contacts are below, but you can also use the State Directory on Ohio.gov to find contacts for a specific agency, board or commission.

Department of Medicaid

For help logging into Ohio Medicaid Enterprise Systems (OMES), including the Provider Network Management module and Single Pharmacy Benefit Manager secure portal, call 1-800-686-1516.

Department of Public Safety

For help setting up or logging into BMV Online Services, contact the Ohio Bureau of Motor Vehicles.

Department of Job and Family Services

For help setting up or logging into your unemployment account, call 1-877-644-6562 or visit unemployment.ohio.gov.

Ohio Business Gateway

For help setting up or logging into your Ohio Business Gateway account, see Gateway FAQs, call 1-866-644-6468, or submit a ticket online.


For help setting up or logging into your OhioPays account, see OhioPays helpful resources or contact OhioPays.

Department of Education

For help setting up or logging into your account for Department of Education (ODE) applications, see ODE's OH|ID Portal Help, call 1-877-644-6338, or email Profile.Help@education.ohio.gov.

Ohio Environmental Protection Agency

For help setting up or logging into your Ohio EPA eBusiness Center account, see the eBiz homepage, call 1-877-372-2499, or email ebizhelpdesk@epa.ohio.gov.

Public Utilities Commission of Ohio

For help setting up or logging into the Public Utilities Commission of Ohio (PUCO) Community, see the PUCO Community website, call 1-800-686-7826, or email ContactThePUCO@puco.ohio.gov.

Former State of Ohio Employees

Separated State of Ohio employees who opted to receive their W-2/W-2c and 1095-C electronically will need to log in to myOhio with their former 1x account (e.g., 10281111) to access their 2022 tax forms. If access is denied, call the Ohio Administrative Knowledge System (OAKS) HelpDesk at 614-644-6860, or toll free at: 1-877-644-6860. Select Option 2, then Option 1.

Have the following items ready when calling:

  • Your eight-digit State of Ohio user ID (e.g. 10281111).
  • A valid email address that you can easily access. This address is used to notify you on the status of your case (if applicable).
  • The approximate termination date of your state employment. 

The goal is to activate your account while you are on the telephone and ensure that you can access your 2022 tax forms. If this is not possible, the OAKS Helpdesk will escalate the case and you will receive email notifications as the case status is updated. Due to higher-than-normal call volume, escalated cases could take up to five business days for resolution. 

Create a New OH|ID Account

Anyone can create an OH|ID. It’s free and we’ll never share your personal information.

Go to ohid.ohio.gov and click Create OH|ID Account. To complete your account set up, you will need:

  1. An email address that you can currently access to receive a one-time PIN and confirmation email;
  2. Your legal first and last names;
  3. Your date of birth; and
  4. A mobile phone number to use as an account recovery option.

During the account creation process, you will be prompted to create your desired username and password. Requirements will be provided.