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Privacy Notice and Policies

Privacy Notice

OH|ID is an online user identity service provided by the InnovateOhio Platform (IOP), part of the Ohio Department of Administrative Services (DAS) Office of Information Technology. The goal of the InnovateOhio Platform is to provide a secure and private digital identity and an intuitive and interactive user experience for Ohio’s citizens, businesses, and workforce. IOP recognizes the importance of privacy to users of these identity services. This privacy notice applies only to the OH|ID identity services. Your use of other State of Ohio online services and Web sites is governed by the policies of the agency providing the online service or web site.

Users of the IOP identity services should be aware of the following information.

Terms of Use

Welcome to the InnovateOhio Platform, an online service of the Ohio Department of Administrative Services. We provide services to you via this website subject to the following conditions. If you utilize this website, you accept these conditions. We reserve the right to make changes to these Conditions of Use at any time.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your OH|ID account(s) and password(s) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your OH|ID account(s) or password(s).  The Ohio Department of Administrative Services reserves the right to refuse service, terminate accounts, remove or edit content, or cancel transactions.

Consent to Use Electronic Signature and Receive Electronic Communications

By creating an OH|ID profile, you consent to use electronic signatures with the State of Ohio and receive communications in electronic form.

Disclaimer of warranties and limitation of liability

This website is provided by the Ohio Department of Administrative Services on an "as is" and "as available" basis. The Ohio Department of Administrative Services makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your risk.

Unauthorized use

This system contains government information and is restricted to authorized users ONLY. Unauthorized access, use, misuse, or modification of this computer system or of the data contained herein or in transit to and from this system is strictly prohibited, may be in violation of state and federal law, and may be subject to administrative action, civil and criminal penalties. Use of the system is governed by United States law and State of Ohio law and policies.

The State of Ohio recognizes the importance of privacy to users of its online services secured through OH|ID. However, you have no expectation of privacy in any material placed or viewed on this system. In order to ensure the proper and lawful use of its information and resources, the State of Ohio monitors activities on this system and may record and disclose those activities internally and to law enforcement and other entities. Such monitoring may result in the acquisition, recording, and analysis of all data being communicated, transmitted, processed, or stored in this system by a user. The State of Ohio complies with state and federal law regarding legally protected confidential information but may not treat any other use as private or confidential. ANYONE USING THIS SYSTEM EXPRESSLY CONSENTS TO SUCH MONITORING.

The Ohio Department of Administrative Services reserves the right to take appropriate legal action in any state or federal court to address any instances of unauthorized use of this website, and you consent to exclusive jurisdiction and venue in such courts. 

Supported Browsers

  • Google Chrome (Version 63.0.3239.132 or Newer)
  • Mozilla Firefox (Version 57.0.4 or Newer)
  • Microsoft Edge (Version 84.0/45.0 or Newer)
  • Apple Safari (Version 9.1.1 or Newer)

What we collect

OH|ID accounts have three levels of security information depending on the amount and type of information you provide and submit to your account.

Basic Security Account Level

For a First Security Account Level you must complete the OH|ID registration process and upload all the required information to create a new account. This data includes:

Legal Name
Email address
Date of Birth

Intermediate Security Account Level

For an Intermediate Security Account Level you must verify your identity using a third party service. This verification service requires the following data:

Legal Name
Date of Birth
Residential Address
Social Security Number

Advanced Security Account Level

For an Advanced Security Account Level you must verify your identity using your State of Ohio driver license or identification (DL-ID) card. This verification requires the following data found in your State of Ohio driver license or identification (DL-ID) card:

Legal Name
Driver License Number
Issue Date
Expiration Date
Date of Birth

How OH|ID Collects Information

Personally identifiable information (PII) in a profile for OH|ID is collected from you through an online form. The identity-proofing results are collected from Experian, the State of Ohio’s identity-proofing provider.

PII associated to OH|ID profiles is collected in one of three ways. For State of Ohio employees, we collect the information through the DAS human resources function. For contractors to the State of Ohio, we collect the information through a sponsoring manager in the applicable agency. For Ohio county workers, we collect the information through a county technical liaison.

Any other PII is collected through voluntary disclosure by the user through online forms and email queries.

Our website uses log files and web cookies to capture generic, Internet-user information each time a request is made to view a page within this website.

What We Do With the Information We Collect

The PII in OH|ID user profiles is used primarily to provide the user with an identity for State of Ohio online services and systems so that online transactions with the State of Ohio and its agencies can be completed. We also use the PII to detect identity fraud and other fraud that might be perpetrated against the user and/or the State of Ohio.

PII the user submits in email and/or online forms is used so that we can answer or process user requests as effectively as possible.

All information collected through server log files is used in aggregate form to analyze usage trends and statistics to help the State of Ohio improve its web services. It may also be used to identify and respond to threats to the State network.

Cookies may be used when necessary to complete a transaction, to process data submitted online to the State, or to facilitate ongoing Internet interactions.

Public Records and When We Share Your Information

DAS treats the OH|ID profile information as well as related system records as electronic transaction records as referenced section 1306.23 of the Ohio Revised Code and as infrastructure records as referenced in section 149.433 of the Ohio Revised Code. Both types of records are exempt from public records law.

Otherwise, public records law requires State agencies to disclose most documents and records, including electronic records. Therefore, information submitted through this website apart from OH|ID profiles may be subject to disclosure pursuant to a public records request. Please be aware that for public records, Ohio law may require DAS to disclose the records despite requests to keep information confidential. View information on the DAS Public Records Policy (.pdf).

DAS will share PII submitted through email or online forms with other Ohio state agencies when necessary to respond to user e-mail request or process user online forms. For example, if a user has a question regarding online services accessed using an OH|ID account, DAS may forward the question to the agency that manages that service.

Any information collected through this website that indicates a threat of harm to people, property, or systems or a violation of the law may be shared with law enforcement and used in connection with a criminal investigation, prosecution, or other legal proceedings.

Access and Dispute of Information

Under sections 1347.08 and 1347.09 of the Ohio Revised Code, individuals have access rights to their information maintained in personal information systems. “Access rights” means users have the right, with limits, to inspect, correct, and dispute such information.

For record-keeping systems not covered by chapter 1347 of the Revised Code, the State of Ohio will work with the user provide the opportunity to inspect, correct, or dispute information, if any, about the user in other records system the State maintains, subject to restrictions or limits in Ohio law.

How We Protect Your Information

State guidelines are followed to appropriately protect all information systems under our control.

Confidential Personal Information and the DAS Policy on Protecting Privacy

DAS, the parent agency of IOP , requires all of its employees and contractors to respect privacy and protect personally identifiable information regardless of the form and system in which it is kept. View the DAS Policy on Protecting Privacy (pdf).

Ohio Revised Code 1347.15 requires DAS to adopt rules regulating access to the confidential personal information the agency keeps, whether electronically or on paper. DAS rules pertaining to confidential personal information may be found in rules 123-4-01 through 123-4-05 of the Ohio Administrative Code.

Privacy and IOP

Any questions concerning privacy and IOP, including OH|ID identity services should be sent to the Chief Privacy Officer.

Written correspondence:

Ohio Chief Privacy Officer

30 E Broad Street, 19th Floor

Columbus, Ohio 43215